Are you constantly missing phone calls in the office? You might be missing out on a lot of money. Studies suggest that if you’re unavailable for a 24-hour period, the average loss can rise to up to £9,000.
For small businesses, it’s essential to stay ahead of your competitors and take advantage of all the resources at your disposal. Every ring of the phone is a possible new client and you should treat every missed call as a missed opportunity. There’s no need to panic though. Here are 4 solutions to missing phone calls and missing business.
1. Hire more people
Sometimes you’re just rushed off your feet and simply do not have the time to answer every phone call. If this is the case, then you should think about hiring another helping hand.
You may be thinking “I can’t afford another employee”. But if it means gaining back that lost potential, it could actually be a cost-effective solution. Overall, they can help expand your reach and sales potential.
2. Live chat
A modern solution to an age-old problem. Customers want instant responses and sometime this isn’t possible with a phone call. However, by adding live chat to your website, you can give them an instant reply.
Employees can multitask by handling live chats whilst continuing work on their computer, or even engage in multiple chats at once. By reducing the number of calls into the office you can focus on other important tasks and handle all enquiries quickly and efficiently.
3. Focus on email
If phone calls aren’t your forte or you get nervous speaking to potential clients, why not encourage emails? Emails give you more time to formulate an answer, allowing you to give a considered response to more difficult enquires. To do this, you should ensure all staff members provide their email addresses on their voicemail greeting.
To keep things running smoothly, consider introducing a policy for answering emails as quickly as possible. Set time limits on when people can expect an answer and make sure you follow it up – as we know customers want those rapid replies.
4. Telephone services
At the end of the day people will continue to call and you will have to answer if you want to maintain a successful business. A clever way of making sure you never miss a phone call again is with telephone answering services.
Virtual assistant services can take care of the calls when you’re busy or away from the office. This provides you with flexibility, whilst making a good impression to potential clients and ensuring there are no more missed opportunities.
Get ahead of the curve
With these for 4 tips and tricks there are no excuses to let business slip through the net. Taking advantage of these alternative approaches could be the key to great customer service.
If you’re looking to get things done in the new year, Ava can help. As well as phone answering, we provide other virtual assistant services, such as fax-to-email and mailbox management. This relieves you of administration hassle and allows your business to thrive. Get in touch with us today to see just how simple it can be.