Businessman answering phone

Sadly, phone scams are a tale as old as time. Fraudsters often take advantage of readily available contact details. And with changing technology, it’s only getting worse. That’s why it’s important to stay one step ahead, especially when it comes to keeping your business safe.

Find out how to detect phone scams and the best way to avoid being conned out of your hard-earned money.

What do scammers want?

Typically, scammers pray on vulnerabilities and their intentions are varied. Often though, they want access to your company information, identity or funds. This doesn’t just happen through phone calls either.

With so many avenues to choose, be wary of emails, online transactions, advertisements and even texts. Technology may be changing every day, but that doesn’t mean you should let your guard down – especially on the phone.

What should I look out for? 

To an unsuspecting employee or business owner, it can be difficult to tell the difference between a fraudster and a genuine call. That said, fraudsters tend to stick to the same set of techniques to intimidate or pressure people. Here are a few tell-tale signs of phone scams to look and listen out for:

  • No caller ID, blocked or restricted numbers
  • Pre-recorded calls
  • Offering prizes for competitions you didn’t enter
  • Unexpected calls from banks
  • Asking for your personal details rather than business information

How to avoid a phone scam

It might be impossible to stop scammers completely, but there are still ways you can avoid falling into their traps. Firstly, ensure your business uses a professional phone with a dedicated business number and be careful where you enter your personal details. By limiting the scope, you’re less likely to receive nuisance scam calls.

When you do answer phone calls, it’s essential to avoid giving away personal information that isn’t connected to your business. Even small details can be used to gain access to your accounts online – so stay vigilant. After all, it’s better to be safe than sorry!

It’s also useful to have voicemail options, especially in an office environment where you can get multiple calls a day. That way if it’s truly a client or potential business opportunity they can leave a message and you can get back to them promptly.

Verifying official companies

Phone scammers often claim they’re from official companies – including banks, broadband providers and HMRC. They use fear and intimidation to make you disclose important data. How can you stop them?

Just remember, these companies would never ask for this kind of information over the phone. If the “bank” do get in touch, say you’ll call them back and find their official contact details. This is a good way to double check the legitimacy of the call.

Stay alert in business

In business it’s important to know how to deal with phone scams. Being alert and aware of the risks is a crucial part of working life. If you need assistance managing your phone calls, Ava can help. We provide top quality phone answering services and virtual assistant solutions. Get in touch today to find why you can trust us to make things easier.