by ava | Nov 1, 2016 | Uncategorized
Christmas is fast approaching, and it truly is a wonderful time of year. But it’s also one of the busiest times for different sectors all across the world. Even when you’re rushed off your feet, you can’t afford for your customer service to take a back seat. As a...
by ava | Oct 17, 2016 | Uncategorized
“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else; it’s a motto that has no doubt been drilled into the mind of thousands of customer-facing employees. According to this well-known...
by ava | Aug 11, 2016 | Uncategorized
Whether you’re a start-up business finding your feet in the industry or a well-established brand, your office has a lot to do with how your company is perceived. For a fast-moving, creative agency, choosing an office slap-bang in the city centre may be the best...
by ava | Jul 25, 2016 | Uncategorized
The walls are closing in on businesses that continue to offer poor levels of customer service. In this age of social media and instant communication, companies that fail to keep their customers happy will quickly earn a potentially damaging reputation. A new study...
by ava | May 24, 2016 | Uncategorized
Almost 60% of the UK would welcome an annual summer ‘shutdown’ among businesses, a survey has shown. The study, conducted by leading virtual assistant service providers ava, discovered that many Brits felt that by shutting up shop during traditionally quiet periods,...
