by ava | Aug 22, 2017 | Customer Service
Delegation is a key part of business. Hiring staff to take on different responsibilities is essential if you want to grow. So, would a receptionist help? They take on a variety of tasks – from phone answering to data entry – which could reduce your administrative...
by ava | Jul 27, 2017 | Customer Service
Business calls are the first point of contact for a lot of potential customers. If you want your business to grow and succeed, it’s essential to get them right. How? You might be thinking of things you need to mention, certain questions to ask, or even that punchy...
by ava | May 26, 2017 | Customer Service
No matter what industry you’re in, customer complaints are an unfortunate inevitability. But, as much as you might want to, you can’t just bury your head in the sand. Customer complaints need to be dealt with or you risk losing business and having your reputation...