by ava | Apr 10, 2018 | Customer Service
In office-based businesses, receptionists play a pivotal role. Often the first port of call for clients, receptionists have the tough task of representing the company and forming new connections. Unfortunately, this doesn’t always work out as well as you’d hope....
by ava | Mar 12, 2018 | Customer Service
Whether you’re cold calling, following up on a proposal or checking in on an existing client, business calls are incredibly important. Simply put, they can make or break your company. So, what can you do to improve your business calls. Stand up! That’s right –...
by ava | Feb 10, 2018 | Customer Service
It’s no surprise that if you’re missing phone calls, you’re missing out on new business. But, did you know it also matters how you answer the phone? Phone calls are still the most primary point of contact for businesses. Yes, we have Skype, email and live chat, but...
by ava | Jan 25, 2018 | Customer Service
Are you constantly missing phone calls in the office? You might be missing out on a lot of money. Studies suggest that if you’re unavailable for a 24-hour period, the average loss can rise to up to £9,000. For small businesses, it’s essential to stay ahead of your...
by ava | Aug 22, 2017 | Customer Service
Delegation is a key part of business. Hiring staff to take on different responsibilities is essential if you want to grow. So, would a receptionist help? They take on a variety of tasks – from phone answering to data entry – which could reduce your administrative...
by ava | Jul 27, 2017 | Customer Service
Business calls are the first point of contact for a lot of potential customers. If you want your business to grow and succeed, it’s essential to get them right. How? You might be thinking of things you need to mention, certain questions to ask, or even that punchy...
